1. Service Activation Timeframe:
- Upon successful placement of an order on www.tamilai.in, services will be activated promptly.
- Most services will be activated instantly; however, in some cases, it may take up to 3-4 hours for the activation process to be completed.
2. Order Confirmation:
- Customers will receive an order confirmation email immediately after placing an order. This email will include details of the purchased services and an order confirmation number.
3. Activation Notification:
- Customers will receive a notification via email or SMS once their ordered services have been successfully activated.
4. Working Hours:
- Activation and delivery processes are carried out during our regular business hours. Our standard business hours are 10am to 8pm.
- Our working hours will expand in future and it depends on several metrics.
5. Weekend and Holiday Processing:
- Orders placed on weekends or public holidays will be processed on the next business day.
6. Delay Notification:
- In the rare event of any unforeseen delays in service activation, customers will be promptly notified via email or SMS about the delay along with an estimated time of resolution.
7. Customer Support:
- Our customer support team is available to assist with any queries related to order status or service activation. Customers can reach out to support@tamilai.in for assistance.
8. Refund Policy:
- Refunds will be provided at the earliest in cases where services are not activated within the specified timeframe, if customer chooses not to wait for the activation.
9. Incorrect Information:
- It is the responsibility of the customer to provide accurate and complete information during the ordering process. Any delays or issues arising from incorrect information will not be the responsibility of www.tamilai.in.
10. International Orders: - We do provide services internationally, the services are activated instantly for international customers. If there is a delay in or if the customer faces any difficulties in activating the services, response from our support team will be as usual.
Since there is a timezone difference, customer may not get priority support. However, we will repsond and solve all the issues within 24-48 hours
11. Changes to Shipping/Delivery Policy: - www.tamilai.in reserves the right to modify or update the shipping/delivery policy at any time. Customers will be notified of any changes through the website.
By placing an order on www.tamilai.in, customers acknowledge and agree to the terms outlined in this Shipping/Delivery Policy.
For further assistance, please contact our customer support team at support@tamilai.in.
Thank you for choosing www.tamilai.in!